FAQ

With Zeyi all calls, including local calls, should be dialled with an international prefix. To dial an international number you need to:

1. Dial 00 or the symbol “+” to get the international service, then the international code
2. Identify the international dialling code for the destination you are calling. 44 for the UK, 33 for France, 971 for the UAE, etc
3. Dial the number you wish to call, usually without the first zero

Zeyi is an over the top service. You must have a mobile phone number from a recognized mobile provider to validate your account by SMS. You can then use your Zeyi account on tablets without the need for a SIM.

Premium numbers (0800 for France, 1-900 for USA and Canada…) are blocked although some non-geographic numbers can be called. Contact support@zeyi.fr for details and rates

Calls to emergency numbers are not permitted. Zeyi is not a replacement for your telephone.

• Free Calls – Calls between Zeyi users are routed totally across the internet.
• Wi-Fi/mobile data – Calls are routed over the Internet via your Wi-Fi or 3G/4G data connection to Zeyi, where we connect you to the telephone network and the person you are calling. Use this method when you have a good internet connection.
• Local Access – This method is only used when you are in your home country, using a SIM card from that country. Zeyi connects using your local GSM minutes. This is a great way to use Zeyi, especially if you are out of range of a Wi-Fi hotspot and have a monthly bundled minutes allowance.
• Callback – You click to call your contact as normal and Zeyi seamlessly ‘calls you back’ then connects you to the number you are calling. For use in countries where Local Access is not available. Callback calls are slightly more expensive as there are two parts to each call. The app requires a very small amount of data to initiate the call.

You may need to allow Zeyi to use your microphone. Check your general phone settings.

To receive calls your contacts need to call one of your Zeyi numbers. You can easily share your number. From the app Home Screen click and ‘Share my number’.

There are a variety of reasons you may not be able to make a Zeyi call.

• Are you connected to the internet? Zeyi requires an internet connection. Please ensure your device is connected via Wi-Fi or mobile data.
• You have no free contacts – invite your contacts to Zeyi so you can call and message them for free.
• You have no credit – calls and SMS to non- Zeyi users are chargeable so you need some credit. You can buy credit here.
• You are not dialing correctly – All calls should be dialed in international format.
• You are dialing a special service, premium rate, satellite, or IP numbers. Zeyi will not connect these calls.

You can easily set up multiple additional mobile numbers that you your contacts can call you on. This allows you to keep you main number private, create international presence and also save on roaming fees when you are abroad.