FAQ

How do I get a validation code?
- Ensure your device is connected to the internet
- Open the Zeyi app
- Enter you mobile phone number in the field provided
- Confirm your mobile phone number
- Didn’t receive your code? Try using the call option.
- Contact support@zeyi.fr
I can’t log in to the app

Enter your mobile phone number and you will be sent a validation code by SMS. If you do not receive this or have any other issues please email support@zeyi.fr or use the Contact Form on our website.
What do I need to use Zeyi?

You need an Android or Apple (iOS) device connected to the internet to use the Zeyi app.
Can I use Zeyi when I am roaming abroad?

Yes, you can avoid roaming fees when abroad by making/receiving calls and sending/receiving messages with the Zeyi app. We recommend you use Wi-Fi when abroad as your operator will charge you for data usage.
Should I use Wi-Fi or mobile data (3G/4G)?

An internet connection is required to use the Zeyi app. We recommend using Zeyi with Wi-Fi. If you are using Zeyi to make and receive calls over mobile data you may be charged by your mobile operator for data usage. Please check with your mobile operator.
How can I enable notifications?
- On iOS (Apple) devices:
  1. Open your device ‘Settings’
  2. Scroll down to Zeyi
  3. Click ‘Notifications’
  4. Toggle on ‘Allow Notifications’
- On Android devices notifications should be enabled by default. Each Android handset is different but this may help. If notifications are not enabled:
  1. Open your device ‘Settings’
  2. Scroll down to ‘Sound & notifications’
  3. Click ‘App notifications’
  4. Scroll down to Zeyi
  5. Ensure ‘Block’ is toggled to off
Will Zeyi replace my SIM card?
- Zeyi is not a replacement for your mobile phone, you need a SIM number to validate and set up your account and to use all of its features.
- You may be able to port existing numbers on other phones you have to Zeyi. Please contact support@zeyi.fr
Why do I need to turn on notifications?

Zeyi uses notifications to deliver Zeyi calls and messages. The app will not function correctly if you have notifications disabled.
I didn’t receive a validation SMS

Please contact our support team at support@zeyi.fr Include your mobile phone number.
Why does Zeyi require my mobile phone number?
- Zeyi uses your mobile phone number to validate your account and to send you an activation code.
- When you call or SMS from your SIM profile your number will display as the caller ID.
- Your Zeyi contacts will know they can call you for free.